SHIPPING AND DELIVERY POLICY
Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We (www.sweethoneyco.co.uk) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time. A standard shipping fee shall be applied to all the products.
We deliver our products through our courier partners Royal mail and fedex
You can communicate with us to know your order status. We will also provide you with appropriate emails from time to time.
If your item does not arrive please contact us at our email: contact@sweethoneyco.co.uk We will raise an investigation with our couriers.
Our Standard/Regular Delivery time: 3-5 business days
FedEx: 2-3 business day
During busy times or because the item might be in high demand, the delivery time could take around 10 to 15 days.
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ORDER CANCEL:
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Customer cancellation: If you have requested to cancel part or all of your order.
If your order has been cancelled you will be sent one of two emails:
| Part of your order is cancelled | Sorry, we were unable to deliver all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items. |
| Your order has failed our security checks | Sorry, the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details. |
